– Hilton says new TV controller in each room will also run the app.
– Presently the app is in beta testing in only one hotel.
Hilton Hotels & Resorts (formerly known as Hilton Hotels) is a global brand of full-service hotels and resorts and the flagship brand of Hilton. The Hotel plans in the rolling out of a connected room experience, starting in the year 2018. Presently the app is in beta testing in only one hotel, the new integrated tech will let guests personalize and control aspects of their room like lighting and temperature from the mobile Hilton Honors app.
For guests, they have the opportunity in controlling their room’s lighting: bedroom, bathroom, lamps and balcony, for example. They’ll also set the room’s temperature and control various features on the TV, even setting preferred channels, all from the Hilton Honors smartphone app — which already supports check-in and remote unlocking of their room. The new features are being beta tested now.
Hilton says new TV controller in each room will also run the app, with access to lights and temperature control — for guests who don’t have the Hilton Honors app, Hilton is also revamping its remotes to be more minimal, incorporating many of the room controls into the TV.
In the longer term, Hilton says that it eventually expects their rooms to also respond to voice commands, much like a Google Home or Amazon Echo, and that guests will be able to save various preferences for future visits.
Hilton also says that Voice control is also on the road-map, which has than 570 properties across the globe, according to its web site. Although the hotel hasn’t confirmed these details, rooms could potentially have an Amazon Echo or Google Home, which operate via voice commands to run lights, thermostat and entertainment.
According to blog posts, Smaller British chain Village Hotels, which has 29 properties, does have plans, for example, to install an Amazon Echo Dot smart speaker in all of its rooms, allowing guests to interact with Amazon’s Alexa virtual assistant, it said in June. The chain will use a skill called Ask Village, where guests can ask the Echo device about hotel amenities — such as swimming pool opening hours – and request a wake-up call.
Joshua Sloser, senior vice president of Digital Product at Hilton says “At Hilton, almost all digital products are born out of necessity and shortcomings in the marketplace – and Connected Room is no exception…The technology we put in hotel rooms has to be intuitive, simple and quick to pick up because guests typically spend a limited amount of time in their rooms and we want them to spend that time enjoying the experience instead of adapting to new technology.”
This is a milestone for the group as they embrace technology to Hotel development, it only takes a while before other Hotels follow the same pattern.